Anti-Discrimination Policy
LifeSwap is committed to creating an inclusive community for everyone
Our Commitment to Inclusion
LifeSwap is dedicated to building a global community where everyone feels welcome, respected, and valued. We have zero tolerance for discrimination based on race, color, ethnicity, national origin, religion, sexual orientation, gender identity, sex, marital status, disability, age, or any other characteristic protected by law.
This policy applies to all members - hosts, guests, and platform users - and covers all interactions on and off our platform related to LifeSwap bookings and services.
Protected Characteristics
Discrimination is prohibited based on any of the following characteristics:
What Constitutes Discrimination?
❌ Prohibited Actions
- •Declining to book or host based on protected characteristics
- •Imposing different terms, conditions, or privileges
- •Making discriminatory statements in listings, messages, or reviews
- •Asking intrusive questions about protected characteristics
- •Posting content that promotes hate or intolerance
✔️ Acceptable Criteria
- •Verification requirements (ID, reviews, profile completeness)
- •House rules that apply equally to all guests (no smoking, no pets, etc.)
- •Safety concerns with documented evidence
- •Objective booking requirements (number of guests, dates, etc.)
🚨 How to Report Discrimination
If you experience or witness discrimination on LifeSwap, please report it immediately. We take all reports seriously.
1. Document the Incident
Take screenshots of messages, listings, or reviews. Note dates, times, and details of what happened.
2. Submit a Report
Contact our Trust & Safety team through the Report button on any message, listing, or profile. You can also email safety@lifeswap.com.
3. We Investigate
Our team reviews all reports within 24 hours. We may request additional information or documentation.
4. Enforcement Actions
Verified violations result in account warnings, suspensions, or permanent bans. We also report severe cases to law enforcement.
Enforcement & Consequences
LifeSwap enforces this policy strictly. Violations may result in:
First Violation - Warning
Account warning and mandatory anti-discrimination training
Second Violation - Suspension
30-90 day account suspension and review of all listings
Third Violation - Permanent Ban
Permanent account termination with no appeal
Severe Violations - Immediate Ban
Hate speech, threats, or egregious discrimination result in immediate permanent ban
🌍 Our Ongoing Commitment
• Education: We provide resources and training to help hosts and guests understand fair housing laws and inclusive practices.
• Technology: We use AI and human review to detect discriminatory language in listings and messages.
• Transparency: We publish annual diversity reports and share our progress in building an inclusive platform.
• Partnerships: We work with civil rights organizations to improve our policies and practices.
• Support: We offer support and resources to members who experience discrimination.
Questions or Concerns?
Contact our Inclusion Team at inclusion@lifeswap.com or our Trust & Safety team 24/7