Everything that keeps LifeSwap fair, safe, and clear.
Our terms of service, privacy policy, cookie policy, host & guest community standards, and content guidelines. We rewrite these in plain English every January.
Community standards
How we expect members to treat each other — guests, hosts, neighbours. Zero tolerance for discrimination, harassment, or off-platform payments.
Anti-discrimination policyCancellation policy
Flexible, moderate, or strict — chosen by each host. Full refund windows, partial windows, and exceptional-circumstance overrides.
Cancellation detailsTrust & Safety
Verification, AI moderation, $1M host protection, and our incident response process.
Read trust & safetyHosting standards
The short list of rules that keep every stay feeling premium — response time, calendar honesty, basic amenities.
Read hosting standardsTerms of service
The full legal text covering your account, our marketplace, dispute resolution, and intellectual property.
Read termsPrivacy & cookies
What we collect, why, how long we keep it, and how to delete it. GDPR + CCPA + LGPD compliant.
Read privacy