Cancellation Policies
Understand your options and rights when canceling a booking
Choose Your Cancellation Policy
As a host, select the policy that works best for you. Guests see your policy before booking.
Flexible
Hosts who want maximum bookings
Guest Refund Schedule:
Host Payout:
Released 24 hours after check-in
Pros:
- •More bookings
- •Higher guest satisfaction
- •Better for new hosts
Cons:
- •Late cancellations possible
- •Less income certainty
Moderate
Balanced protection for hosts and flexibility for guests
Guest Refund Schedule:
Host Payout:
Released 24 hours after check-in
Pros:
- •Balanced approach
- •Good guest confidence
- •Reasonable protection
Cons:
- •Some last-minute cancellations
- •Moderate rebooking time
Strict
Hosts who need income certainty
Guest Refund Schedule:
Host Payout:
Released immediately upon booking
Pros:
- •Maximum income protection
- •Immediate payout
- •Fewer cancellations
Cons:
- •Fewer bookings
- •Lower guest flexibility
🌟 Special Circumstances
These situations may qualify for full refunds regardless of the cancellation policy:
Natural Disasters
Full refund if stay is impossible due to hurricanes, earthquakes, floods, or other natural disasters
Travel Restrictions
Full refund if government-imposed travel bans or restrictions prevent travel
Medical Emergencies
Partial/full refund with documentation of serious illness or injury
Property Issues
Full refund if property is uninhabitable or significantly different than described
Host Cancellation Policy
Hosts who cancel confirmed bookings face consequences to maintain guest trust:
Guest receives full refund + 10% credit bonus
Guests are fully compensated for the inconvenience
Calendar blocked for canceled dates
Prevents hosts from canceling to rebook at higher prices
Automatic review posted to host's profile
Future guests see that the host canceled
Repeat cancellations may result in account suspension
Pattern of cancellations leads to removal from platform
❓ Frequently Asked Questions
Can I change my cancellation policy after booking?
No. The policy shown at the time of booking applies to that reservation. However, you can change your policy for future bookings anytime.
What happens if I cancel as a guest?
Your refund depends on the host's cancellation policy and when you cancel. Credits are refunded to your LifeSwap wallet. Check your booking details for specific amounts.
Are service fees refundable?
Guest service fees are refunded if you cancel according to the cancellation policy terms. Host fees are non-refundable.
How do I request a special circumstance refund?
Contact support with documentation (travel ban notice, medical records, etc.). Our team reviews requests within 24 hours.
Have Questions About Cancellations?
Our support team is here to help you understand your options
Visit Help Center