Safety Center
Your safety and security are our top priorities
How We Keep You Safe
We've built multiple layers of protection to ensure every stay is safe and secure
Identity Verification
Government ID and selfie verification for all members
We verify every user with government-issued ID, facial recognition, and phone verification. Verified users display a blue checkmark badge.
$1M Property Protection
Damage protection for every booking
All stays include up to $1,000,000 in property damage protection at no extra cost. File claims within 48 hours of checkout.
24/7 Live Support
Round-the-clock assistance via chat
Our global support team is available 24/7/365 through TalkJS live chat and Zendesk for urgent safety issues. Get help anytime, from anywhere in the world.
Secure Payments
Bank-level encryption for all transactions
All payment information is encrypted with 256-bit SSL. We never share your financial details with hosts or guests.
Verified Reviews
Only real guests can leave reviews
Reviews can only be submitted after a completed stay. This ensures authentic feedback and helps you make informed decisions.
Trust & Safety Team
Dedicated team monitoring platform activity
Our specialized safety team investigates reports, enforces policies, and removes bad actors to keep the community safe.
Safety Guidelines
Before Booking
- Read the listing carefully including house rules and amenities
- Check host reviews and response rate
- Verify the host is verified with ID and reviews
- Communicate through LifeSwap messaging only
- Never send money outside the platform
During Your Stay
- Document the property condition with photos upon arrival
- Respect house rules and be a considerate guest
- Keep valuables secure and locked
- Report any safety concerns immediately
- Communicate with your host through the platform
After Your Stay
- Leave the property as you found it
- Report any damage within 48 hours
- Leave an honest review
- Contact support if you had any issues
- Help future guests by sharing your experience
Get Help & Support
Multiple ways to reach our support team - no phone calls needed
Live Chat Support
Instant help via TalkJS
Get immediate assistance from our support team through secure live chat. Available 24/7 for urgent matters.
Zendesk Support Center
Submit a support ticket
Create a detailed support request and track its progress. Our team typically responds within 2 hours.
Help Center
Browse guides and FAQs
Find answers to common questions, step-by-step guides, and detailed documentation.
Emergency Services
For life-threatening emergencies
For immediate danger or medical emergencies, always call your local emergency services first (911, 999, 112, etc.).
Important: No Phone Support
LifeSwap does not provide phone support. All communication happens through TalkJS live chat and Zendesk tickets. Beware of scammers asking you to call phone numbers - LifeSwap will never ask you to call us. For life-threatening emergencies, always contact your local emergency services directly.
Report a Safety Issue
If you experience or witness a safety concern, please report it immediately. Our trust & safety team reviews all reports and takes appropriate action within 2 hours.